Refund Policy

General Policy

Mupose subscription fees (Beginner, Pro, Business) are billed in advance for the billing period you select at checkout. Once a billing period has started, the fee for that period is non-refundable. You can cancel a subscription at any time from the dashboard; cancellation stops future billing but does not refund the period already paid for.

AI credit purchases are non-refundable once the purchase has completed and the credits have been added to your account.

Exceptions

We will issue a refund if: (1) you were charged more than once for the same billing period due to a processing error, (2) you were charged after successfully cancelling before the renewal date, or (3) a technical fault on our side made the platform unusable for the entire billing period and our support team could not resolve it.

How to Request a Refund

Email [email protected] with your account email and order ID within 14 days of the charge. We review requests within 3 business days. Approved refunds are returned to the original payment method (PayPal or iPaymu) within 7–14 business days, depending on your payment provider's processing time.

Contact

Questions about this policy can be sent to [email protected].